Chapter 7 Managing the Chain of Command

Help Your Boss Help You — by Ken Kousen (45 / 74)

👈 Putting It All Together: Communication Strateg ies | TOC | The Worst of Both Worlds 👉

This chapter discusses how to navigate the chain of command that exists inside hierarchical organizations. The chain of command consists of the various levels of management, usually accompanied by increasing levels of authority and resources, that govern decision-making in a company. Dealing with the chain of command is inevitable, and you need to know how to navigate it in a way that avoids getting you into trouble.

The principle to keep in mind, once again, is that managers value loyalty more than you do. Whenever you interact with different levels of management, keep that in mind when you decide what to do. Because higher levels of management also typically interact with you less frequently, any actions you take, both positive and negative, are more likely to stand out. In addition, higher levels of management already have relationships with your management, so any interaction you have with them will be viewed in that light.

To begin a discussion of these issues, consider an example from popular media, the television show Star Trek: The Next Generation, hereinafter referred to as ST:TNG.

👈 Putting It All Together: Communication Strateg ies | TOC | The Worst of Both Worlds 👉

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